We want every client of Toufik Royhan to be happy with their project. This Refund Policy explains when money can be returned and how. It forms part of our Terms of Service.
Wallet credit
- Unused wallet credit can be refunded on request, minus any transfer fees charged by the payment channel.
- Credit added as a bonus or promotion is not refundable.
- Fund requests that we cannot verify (wrong transaction ID or amount) are rejected and not credited; contact support with proof and we will investigate.
Before work starts
If you cancel an order before work has started, you get a full refund of what you paid for that order, either to your wallet (instant) or to your original payment method.
After work has started
- Payments are linked to milestones. Once a milestone is delivered, its payment is non-refundable.
- If you cancel in the middle of a milestone, we refund the part of that milestone that has not been worked on, based on the time and work already completed. We will show you what was done.
- Third-party costs bought for your project (domains, hosting, licences, paid plugins, stock media, app-store fees) are not refundable.
If we cannot deliver
If we are unable to deliver what was agreed in the package or quote, and cannot fix it within a reasonable time, you are entitled to a refund of the payments for the undelivered work.
Revisions first
If something is not right, please use Request revision on the order first. Most issues are solved quickly within the revisions included in your package.
Not covered
Change of mind after a milestone is approved, delays caused by missing content or feedback, and requests outside the agreed scope are not grounds for a refund.
How to request a refund
Open a support ticket in the client panel (department: Billing & payments) or email info@toufikroyhan.com with your order number and reason. We reply within 2 business days. Approved refunds are sent within 7 business days to your wallet, bKash/Nagad/Rocket or bank account.
Contact
Toufik Royhan · Toufik Royhan · Khulna, Bangladesh · info@toufikroyhan.com · +8801935-600800